How to Fix Green Screen Problem when Playing Videos? - BigStep Technologies
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How to Fix Green Screen Problem when Playing Videos?

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“When watching a video on YouTube, the video screen appears green, but the sound continues to play. How can I fix the green screen video?”

“Since I moved to Windows 11, I often get a green screen when playing videos on the web. I use Mozilla Firefox. Is it because of a Windows update or browser problem? Can I fix the green screen in videos?”

Do these questions keep bugging you often? You are the right place to find the answers and the solutions to the ever” green” screen that appears while watching a video.

The sudden appearance of a green screen while trying to watch a video is annoying. There is no specific reason for the video playing issue. It may be related to poor computer hardware performance, outdated graphic drivers, or a flash player that does not support the high-quality videos you are trying to play. Even unsafe third-party software can create system errors causing the green screen video problem.

So how to fix the green video screen problem on any device? Read on to know the solutions in this comprehensive guide.

Hacks to avoid green screen when playing videos on any device

Sometimes, simple troubleshooting can stop the green screen when playing videos on Mac, PC, Android, or iPhone. So, first try the quick solutions to fix the green screen problem on YouTube, Netflix, Amazon Prime, Disney + Hotstar, Hulu, Paramount Plus, or other streaming platforms:

  1. Play the videos in another browser.
  2. Play the videos in the streaming app instead of a browser.
  3. Close all other browser tabs and windows when watching your YouTube or other streaming videos.
  4. Delete cookies and temporary files on your device, be it PC, Mac, Android, or iPhone.
  5. Delete browser cache data to fix green screen video in Chrome, Firefox, Safari, or others.
  6. Update your browser. Whether you are using Chrome, Mozilla, or Internet Explorer to view videos, ensure it is of the latest version.
  7. Reboot your computer, Android, iPhone, or iPad to fix the video green screen problem.
  8. Change the video resolution of the streaming or website video.

These are temporary hacks but are helpful when you are in a hurry to watch a video. If these don’t work, move to tricky troubleshooting.

Effective ways to fix the green video screen problem

Since the video playing problem is mostly related to hardware and graphic drivers in the computer, the below troubleshooting methods involve fixing these issues. So when the above quick hacks do not work, and you continue to get YouTube green screen glitch and the same in your Facebook, Netflix, Disney+, Hulu, or offline videos, apply the below methods to fix the issue:

1. Disable Hardware Acceleration (PC, Mac)

Hardware Acceleration implies that your computer uses GPU (Graphic Processing Unit) instead of CPU to load graphic intensive programs. However, sometimes problems occur during the rendering of web pages from CPU to GPU. This leads to performance issues. You may face a blank or green screen while watching high-quality videos/movies on Netflix, Disney+, Facebook, YouTube, Vimeo, Instagram, etc.

In such situations, disabling hardware acceleration helps resolve video playing issues. But how do you disable the Hardware Acceleration in the browser or Windows?

For Google Chrome users – Steps to disable Hardware Acceleration:

  • Open Google Chrome.
  • Click on the Chrome Menu symbol in the top-right corner. Go to Settings > Advanced.
  • Scroll down to select System.
  • Toggle off Use hardware acceleration when available.
  • Restart Google Chrome.
  • Open the website to view your videos. The green video issue should be fixed now.

For Firefox users – Steps to disable Hardware Acceleration:

  • Open Mozilla Firefox.
  • Click on the Menu button in the top-right corner.
  • Go to Options > General.
  • Scroll down a bit to see Performance.
  • Uncheck the box next to Use recommended performance settings.
  • Uncheck Use hardware acceleration box.
  • Restart Firefox.

Internet Explorer users – Steps to disable Hardware Acceleration:

  • Open Internet Explorer.
  • Go to your computer settings > Internet Options.
  • Click on the Advanced tab.
  • Under Accelerated Graphics, check Use software rendering instead of GPU rendering box.
  • Restart your Internet Explorer.
  • Play your online video and check if the green screen video problem is fixed.

For Safari users – Apple no longer permits changing hardware acceleration in the Safari browser since macOS Catalina. So, you cannot enable/disable hardware acceleration in Safari on Mac.

2. Update your Graphics Card Drivers (Windows PC & Mac)

If, even after disabling hardware acceleration, the green screen in videos continues to occur, update your graphics card driver. The video playing problem could have been caused due to old NVIDIA or AMD graphics cards.

Steps to update Graphic card drivers on Windows PC:

  • Go to My Computer and right-click on it.
  • Follow Manage > Device Manager.
  • Click on Display Adapters.
  • Right-click on your graphics driver and click Update Driver software.
  • Select Search automatically for updated driver software. Windows will detect your Graphics Card and find its latest driver.
  • Restart your PC. Windows will reinstall the driver.

Now play your online video again to check if the green screen video problem is fixed.

Steps to update graphics drivers on macOS:

  • Click the Apple logo on your Mac.
  • On the Apple menu, click Software Update.

If you see a macOS update install it. This will automatically install the latest graphics driver on your Mac.

If you are using an external graphics card for gaming/video editing, and still getting a video green screen, learn:

How to fix a video card problem for smooth video playback.

How to fix Nvidia graphics cards to prevent green screen

3. Run the Troubleshooter (Windows PC only)

You may also try running ‘Troubleshooter’ on your system to fix the green screen problem in videos on Windows PC.

Steps to run the troubleshooter on a PC:

  • Open your computer Settings app.
  • Click on the Update & Security section.
  • Select Troubleshoot > Hardware and Devices.
  • Click on Run the troubleshooter.
  • Once the process gets complete, restart your PC

Now view the videos again to check if the green screen problem is resolved.

4. Enable JavaScript in the browser (PC, Mac, Android, & iPhone)

Often browser updates, antivirus software, or firewall changes the JavaScript settings in the browser. This may result in a green screen error or other issues in website videos. So if you are facing a green screen when playing videos in the browser, make sure the JavaScript is enabled.

For Chrome users — Steps to enable JavaScript on computer:

  • Open Google Chrome.
  • Type chrome://settings/content/javascript in the address bar.
  • Hit Enter.
  • Check-in ‘Sites can use JavaScript’ and close the window.

Steps to enable JavaScript on Android:

  • Open the browser in which a green screen appears in a video on Android.
  • Click on the menu icon on top.
  • Select Settings > More (or ‘Site Settings’ on some Android phones) >Advanced.
  • Scroll down and click on JavaScript. Toggle on JavaScript or if a checkbox is available, select it to enable JavaScript.

For Safari users — Steps to enable JavaScript in Safari on Mac:

  • On macOS, in the top menu bar, click Safari > Preferences.
  • In the Safari Preferences window, click on the Security tab.
  • Click on the Enable JavaScript checkbox to enable it in Safari.
  • Close the Preferences window and then play videos in Safari. The green screen video problem should not occur.

Green Screen

For Safari users — Steps to enable JavaScript in Safari on iPhone, iPad:

  • On the iOS device, open Settings.
  • Select the Safari > Advanced menu.
  • Toggle on JavaScript to enable it.

Green Screen

5. Use video repair software to fix the green video screen

If the videos are showing a green screen when playing in VLC Media Player, Windows Media Player, or others, it could be because of file corruption. You have probably not updated your PC’s graphic drivers. 

Playing your videos on a computer with outdated or incompatible graphic cards may lead to corruption in the videos. Besides, a virus or OS crash can also damage a video file. However, you can repair the corrupt videos. Get a secure video repair software – Stellar Repair for Video on your system. 

This DIY software fixes corrupt or damaged videos saved in Windows or macOS storage drives.

The free demo version of the software is good enough for evaluating whether a green screen video issue can be resolved.

6. Color space is not supported by the player

If the color space of the video is not supported by the player. This can result in green screen issues and to fix this, we can either update / change the player that supports the current color space or change the color space of the source video.

Hope you’ll find this guide helpful while facing the green screen video problems. We, at BigStep Technologies, work as your extended team to take care of all your technology-related needs. Please feel free to get in touch with us at info@bigsteptech.com for any technical help you may need.

Sanchit Rohilla

I’m a full stack developer. I spend my whole day, practically every day, experimenting with HTML, CSS, and JavaScript; dabbling with Python and Node js; and inhaling a wide variety of potentially useful information through a few hundred RSS feeds. I build websites that delight and inform. I’m curious, and I enjoy work that challenges me to learn something new and stretch in a different direction. I do my best to stay on top of changes in the state of the art so that I can meet challenges with tools well suited to the job at hand.

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