All software products developed and sold by BigStep Technologies are downloadable. Hence, refunds for product(s) purchased will be provided only if ALL OF THE FOLLOWING CONDITIONS ARE SATISFIED:
- Product cannot be properly installed on your site. This means that both you and the BigStep Technologies staff are unable to install the product properly on your site using the FTP, database access and site admin details of your site.
- Problems or errors faced in product installation are not caused by any modifications made to the core platform or another related product/plugin on your site.
- Above 2 conditions are satisfied and request for refund is made within 72 hours after product purchase.